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    Terms of ServiceLast updated: [DATE] Effective date: [DATE] These Terms of Service ("Terms", "Agreement") govern your access to and use of the Artistic Ventures platform ("AV", "Platform", "we", "us", "our"), operated by [YOUR LEGAL ENTITY NAME], a company registered under the laws of the Republic of Estonia, registration number [NUMBER], with its registered address at [ADDRESS]. By creating an account, accessing, or using the Platform, you ("User", "you", "your") acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree, you must not use the Platform.
    1. DEFINITIONS
    1.1. "Artist" (also "Seller") — a registered User who offers creative services, publishes artwork in their Portfolio, creates Shop Items, and fulfills Orders on the Platform.
    1.2. "Client" (also "Buyer", "Commissioner") — a registered User who browses, commissions, and pays for creative services from Artists.
    1.3. "Order" — a commission agreement between an Artist and a Client, initiated through the Platform's messaging system, governed by Artist-defined parameters (price, deadline, checkpoints, terms).
    1.4. "Checkpoint" (also "Milestone", "Step") — a discrete stage of an Order at which the Artist delivers work for the Client's review. Each Checkpoint has an associated price, deadline, and set of permitted actions.
    1.5. "Shop Item" (also "Listing", "Preset") — a predefined service offering created by an Artist, specifying pricing structure, number of Checkpoints, deadlines, revision policies, and optional contractual terms.
    1.6. "Portfolio" — a collection of artwork uploaded by an Artist to their profile for public or restricted display.
    1.7. "Post" — user-generated content (artwork, text, tags) published on the Platform's feed.
    1.8. "Reputation Score" — a numerical value assigned to each User, reflecting their reliability and conduct on the Platform, adjusted based on Order outcomes.
    1.9. "Escrow" — the mechanism by which the Platform holds Client payment funds on behalf of the transaction until the conditions for release are met.
    1.10. "Platform Commission" — the fee retained by AV from each completed transaction, currently set at five percent (5%) of the total Order price.
    1.11. "Terms Presets" — optional contractual agreements (e.g., Commercial License, NDA, Exclusive Usage Rights, Attribution Waiver, Portfolio Retention Rights) that an Artist may attach to a Shop Item, which become binding upon Order initiation and payment.
    2. NATURE OF THE PLATFORM; ROLE OF AV
    2.1. Artistic Ventures is an online marketplace and intermediary platform that provides the technical infrastructure enabling Artists to offer creative services and Clients to commission artwork.
    2.2. AV is NOT a party to any transaction between Artists and Clients. AV does not own, create, sell, resell, provide, control, manage, offer, deliver, or supply any artwork or creative services listed on the Platform.
    2.3. AV acts solely as a technology provider and payment facilitator. When a Client makes a payment for an Order, AV holds the funds in Escrow and releases them to the Artist upon fulfillment of the applicable conditions (Checkpoint approval, Order completion), minus the Platform Commission.
    2.4. AV does not guarantee the quality, safety, legality, or accuracy of any artwork, listing, or communication made on the Platform.
    2.5. No agency, partnership, joint venture, or employment relationship is created between AV and any User (Artist or Client) by virtue of these Terms or use of the Platform.
    3. ACCOUNT REGISTRATION AND ELIGIBILITY
    3.1. To use the Platform, you must create an account. By registering, you represent and warrant that: (a) You are at least 18 years of age, or the age of legal majority in your jurisdiction, whichever is greater; (b) You have the legal capacity to enter into a binding agreement; (c) All information you provide is accurate, current, and complete; (d) You will maintain the accuracy of such information.
    3.2. You are responsible for maintaining the confidentiality of your account credentials. You are fully responsible for all activities that occur under your account.
    3.3. AV reserves the right to suspend or terminate any account at its sole discretion, including but not limited to cases of fraud, abuse, violation of these Terms, or prolonged inactivity.
    3.4. By creating an account, you consent to receive communications from AV related to your account, transactions, and Platform updates via email and in-app notifications.
    4. ORDERS AND THE CHECKPOINT SYSTEM
    4.1. Order Initiation (a) A Client may initiate an Order by selecting an Artist's Shop Item and sending a commission request through the Platform's messaging system. (b) The Artist may accept, decline, or propose modified conditions (including price adjustments) before the Order is confirmed. (c) An Order is considered confirmed and binding once both parties agree on the conditions and the Client submits payment.
    4.2. Checkpoint Workflow (a) Each Order consists of one or more Checkpoints, as defined by the Artist in the Shop Item. (b) Each Checkpoint has a designated price, deadline, and scope of work. (c) Upon starting a Checkpoint, the Artist works on the designated deliverable and submits it to the Client for review through the Platform's private messaging system. (d) All communications, file transfers, and deliverables exchanged within an Order are visible only to the Artist and Client involved in that Order.
    4.3. Client Actions on Submitted Checkpoint Upon receiving a submitted Checkpoint, the Client may: (a) APPROVE the Checkpoint — the work is accepted, payment for that Checkpoint is released to the Artist (minus Platform Commission), and the Order progresses to the next Checkpoint or to completion if it was the final Checkpoint; (b) REQUEST REVISION — the Client asks the Artist to adjust or correct specific aspects of the deliverable, subject to the revision policy defined in the Shop Item; (c) REQUEST ADD-ON — the Client requests additional work to be incorporated into the current Checkpoint, subject to the Artist's approval and additional pricing; (d) REJECT the Checkpoint — this action terminates the Order. The Artist receives payment for the submitted Checkpoint (as the work was delivered), and no further Checkpoints are processed. Remaining escrowed funds for future Checkpoints are refunded to the Client; (e) REQUEST MANUAL CHECK — the Client may request a manual review by Platform support in cases of dispute.
    4.4. Deadlines (a) Each Checkpoint has a deadline set by the Artist at the time of creating the Shop Item. The deadline begins counting from the moment the Checkpoint is started. (b) If the Artist fails to submit the Checkpoint deliverable before the deadline expires, the Client has the right to request a FULL REFUND of all escrowed funds for that Order, regardless of how much work the Artist has completed up to that point. (c) A deadline breach by the Artist may result in a negative adjustment to the Artist's Reputation Score (see Section 8). (d) Rush orders (expedited deadlines) may be available at additional cost, as configured by the Artist.
    4.5. Order Completion (a) An Order is considered successfully completed when all Checkpoints have been approved by the Client. (b) Upon successful completion, both the Artist and the Client receive a positive Reputation Score adjustment. (c) After completion, the Client may optionally leave a voluntary tip (gratuity) for the Artist as an expression of satisfaction. Tips are entirely at the Client's discretion and are non-refundable.
    4.6. Order Abortion (a) Either party may request to abort an Order under certain circumstances. (b) If the Client aborts or rejects a Checkpoint mid-Order without the Artist being in breach of deadline or agreed-upon conditions, the Client's Reputation Score may be negatively affected (see Section 8). (c) Funds for completed and approved Checkpoints are non-refundable. Funds for unstarted Checkpoints are returned to the Client.
    5. PAYMENTS, ESCROW, AND FEES
    5.1. Payment Processing (a) All payments on the Platform are processed through third-party payment service providers (currently Stripe). By using the Platform, you agree to be bound by the applicable payment processor's terms of service. (b) AV does not store or have direct access to your payment card details.
    5.2. Escrow Mechanism (a) When a Client pays for an Order, the funds are held in Escrow by the Platform. Escrowed funds are NOT revenue of AV (except for the Platform Commission portion). (b) Escrowed funds are designated for the Artist and are released upon Checkpoint approval or Order completion, minus the Platform Commission. (c) AV holds escrowed funds as a payment facilitator and not as a bank, trust, or fiduciary.
    5.3. Platform Commission (a) AV retains a commission of five percent (5%) of the total price of each successfully completed Checkpoint or Order. (b) The commission is deducted automatically from the payment before disbursement to the Artist. (c) AV reserves the right to change the commission rate with at least thirty (30) days' prior written notice to Users.
    5.4. Tips / Gratuities (a) Clients may voluntarily send tips to Artists after successful Order completion. (b) Tips are processed through the same payment infrastructure and are subject to the same Platform Commission. (c) Tips are non-refundable.
    5.5. Currency and Conversion (a) All prices on the Platform are displayed in the currency configured by the Artist. (b) Currency conversion fees, if any, are borne by the paying party and are determined by the payment processor.
    5.6. Invoicing (a) AV issues invoices to Artists for the Platform Commission (service fee for use of the Platform's technology and payment infrastructure). (b) Artists are responsible for issuing their own invoices to Clients if required by their local laws.
    6. TAX RESPONSIBILITIES
    6.1. Artist's Tax Obligations (a) Each Artist is solely and exclusively responsible for determining, collecting, reporting, and remitting any and all taxes applicable to their sales and income arising from the use of the Platform, including but not limited to: — Value Added Tax (VAT) / Goods and Services Tax (GST); — Income tax; — Sales tax; — Any other taxes, levies, or duties imposed by any taxing authority in their jurisdiction. (b) The Artist acknowledges that AV does not withhold taxes on the Artist's behalf and that AV has no obligation to do so. (c) The Artist agrees to indemnify and hold AV harmless from any claims, penalties, or liabilities arising from the Artist's failure to comply with applicable tax laws.
    6.2. Client's Tax Obligations (a) The Client is solely responsible for any import duties, customs fees, tariffs, or local taxes that may apply when receiving physical goods shipped from another jurisdiction. (b) AV bears no responsibility for informing Clients of such potential charges.
    6.3. Platform's Tax Position (a) AV reports and pays taxes solely on its own revenue, which consists exclusively of Platform Commission fees and any other service fees charged to Users. (b) Escrowed funds held on behalf of Artists are not classified as revenue of AV.
    7. INTELLECTUAL PROPERTY
    7.1. Ownership of Artwork (a) All artwork created by an Artist remains the intellectual property of the Artist unless explicitly transferred or licensed through a Terms Preset (e.g., Commercial License, Exclusive Usage Rights) attached to the Order. (b) The scope, duration, and conditions of any license or rights transfer are governed solely by the applicable Terms Preset agreed upon between the Artist and Client. (c) AV does not claim any ownership rights over any artwork uploaded, created, or exchanged on the Platform.
    7.2. License to AV (a) By uploading content to the Platform (including but not limited to Portfolio images, Posts, and Shop Item previews), the User grants AV a non-exclusive, worldwide, royalty-free, sublicensable license to use, display, reproduce, and distribute such content solely for the purposes of operating, promoting, and improving the Platform. (b) This license does not transfer ownership and terminates upon deletion of the content from the Platform, except where such content has been shared with or acquired by other Users through the Platform's intended functionality.
    7.3. Portfolio and Public Content (a) Artists upload artwork to their Portfolio and publish Posts at their own risk and discretion. (b) By making content publicly accessible on the Platform, the Artist acknowledges that such content may be viewed by any visitor to the Platform and that AV cannot prevent third parties from taking screenshots, screen recordings, or otherwise capturing publicly displayed content. (c) AV is NOT responsible for any unauthorized use, reproduction, or distribution of publicly displayed artwork by third parties. (d) AV does not monitor, control, or assume liability for the actions of third-party users or visitors regarding content displayed on the Platform.
    7.4. Order Deliverables (a) All deliverables, files, and communications exchanged within an Order are private and visible only to the Artist and Client involved. (b) Neither party shall share, publish, or distribute Order deliverables without the other party's consent, unless such sharing is permitted under the applicable Terms Preset. (c) AV does not access, review, or use Order deliverables except when necessary for dispute resolution or in response to a valid legal request.
    7.5. DMCA and Copyright Infringement (a) AV respects the intellectual property rights of others and expects Users to do the same. (b) If you believe that content on the Platform infringes your copyright, you may submit a takedown notice to [COPYRIGHT_EMAIL]. (c) AV will process valid takedown requests in accordance with the Digital Millennium Copyright Act (DMCA) and applicable EU copyright directives. (d) Repeat infringers may have their accounts suspended or permanently terminated.
    7.6. User-Generated Content Responsibility (a) Users are solely responsible for the content they upload, publish, or transmit through the Platform. (b) Users represent and warrant that they own or have the necessary rights, licenses, and permissions to all content they make available on the Platform. (c) AV reserves the right to remove any content that violates these Terms, applicable laws, or the rights of third parties, without prior notice.
    8. REPUTATION SYSTEM
    8.1. Overview (a) The Platform employs a Reputation Score system to incentivize reliable conduct and provide transparency to all Users. (b) Reputation Scores are publicly visible on User profiles and serve as an indicator of trustworthiness. Reputation Scores are NOT reviews — they are calculated algorithmically based on Order outcomes.
    8.2. Positive Reputation Adjustments (a) Both the Artist and the Client receive a positive Reputation adjustment upon successful completion of an Order (all Checkpoints approved, Order marked as completed).
    8.3. Negative Reputation Adjustments — Artist (a) An Artist's Reputation Score is negatively affected when: — The Artist fails to meet a Checkpoint deadline, resulting in a Client-initiated refund; — The Order is aborted due to the Artist's inaction or breach of agreed conditions.
    8.4. Negative Reputation Adjustments — Client (a) A Client's Reputation Score is negatively affected when: — The Client rejects a Checkpoint or aborts an Order mid-way through execution without the Artist being in breach of deadline or agreed conditions; — The Client engages in a pattern of initiating and canceling Orders.
    8.5. Reputation Manipulation (a) Any attempt to artificially inflate, deflate, or manipulate Reputation Scores (including through fake orders, collusion, or multiple accounts) is a violation of these Terms and may result in account suspension or termination.
    8.6. Disputes Regarding Reputation (a) Users may contest a Reputation adjustment by contacting Platform support at [SUPPORT_EMAIL]. (b) AV reserves the right to adjust, reset, or override Reputation Scores at its sole discretion if it determines that scores have been affected by fraudulent or erroneous activity.
    9. PROHIBITED CONDUCT
    9.1. You agree NOT to: (a) Use the Platform for any unlawful purpose or in violation of any applicable local, national, or international law; (b) Upload, transmit, or distribute content that is illegal, obscene (as defined by applicable law), defamatory, threatening, harassing, or that promotes violence or discrimination; (c) Infringe upon the intellectual property rights of any third party; (d) Impersonate any person or entity or misrepresent your affiliation with any person or entity; (e) Attempt to gain unauthorized access to other Users' accounts, the Platform's systems, or any connected networks; (f) Use bots, scrapers, or automated tools to access, collect, or extract data from the Platform without AV's prior written consent; (g) Circumvent the Platform's payment system by arranging direct payments outside the Platform for services initiated on the Platform; (h) Submit fraudulent Orders, refund requests, or dispute claims; (i) Create multiple accounts to evade bans, manipulate Reputation, or exploit Platform features; (j) Upload content generated entirely by artificial intelligence without disclosure, if the Platform's content policies require such disclosure.
    9.2. AV reserves the right to investigate and take appropriate action against any User who violates this Section, including removal of content, suspension or termination of accounts, and reporting to law enforcement authorities.
    10. LIMITATION OF LIABILITY
    10.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AV SHALL NOT BE LIABLE FOR: (a) Any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Platform; (b) Any loss of profits, data, goodwill, or business opportunity; (c) Any damages arising from transactions between Users, including but not limited to disputes over artwork quality, scope, deadlines, or payments; (d) Any unauthorized access to or alteration of your content or data; (e) Any actions of third parties, including but not limited to the unauthorized copying, screenshotting, recording, downloading, or redistribution of any content displayed on the Platform; (f) Any technical failures, interruptions, or downtime of the Platform or third-party services (including payment processors).
    10.2. AV's total aggregate liability to you for all claims arising from or related to these Terms or the Platform shall not exceed the greater of: (a) The total fees paid by you to AV (Platform Commission) in the twelve (12) months preceding the claim; or (b) One hundred euros (€100).
    10.3. AV provides the Platform "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
    11. DISPUTE RESOLUTION
    11.1. Disputes Between Users (a) AV encourages Artists and Clients to resolve disputes directly through the Platform's messaging system. (b) If direct resolution fails, either party may request a Manual Check (manual review by AV support) through the Order interface. (c) AV may, at its sole discretion, review Order details, communications, and deliverables to issue a non-binding recommendation or, in cases of clear Terms violation, take corrective action (e.g., issue a refund, adjust Reputation Scores). (d) AV's role in dispute resolution is limited to facilitation. AV is not an arbitrator, mediator, or court, and its determinations are based on internal policies and are final.
    11.2. Disputes with AV (a) Any disputes arising from these Terms or the Platform that cannot be resolved informally shall be subject to the jurisdiction of the courts of the Republic of Estonia. (b) Before filing a formal claim, you agree to attempt to resolve the dispute by contacting AV at [LEGAL_EMAIL] and allowing thirty (30) days for resolution.
    11.3. Governing Law (a) These Terms shall be governed by and construed in accordance with the laws of the Republic of Estonia, without regard to its conflict of law provisions. (b) For Users located in the European Union, nothing in these Terms affects your rights under mandatory consumer protection laws of your country of residence.
    12. INDEMNIFICATION
    12.1. You agree to indemnify, defend, and hold harmless AV, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from: (a) Your use of the Platform; (b) Your violation of these Terms; (c) Your violation of any rights of a third party, including intellectual property rights; (d) Any content you upload, publish, or transmit through the Platform; (e) Your tax obligations or failure to comply with applicable tax laws; (f) Any transaction between you and another User.
    13. MODIFICATIONS TO THESE TERMS
    13.1. AV reserves the right to modify these Terms at any time.
    13.2. Material changes will be communicated to Users via email and/or a prominent notice on the Platform at least thirty (30) days before taking effect.
    13.3. Your continued use of the Platform after the effective date of any modification constitutes your acceptance of the modified Terms.
    13.4. If you do not agree with the modified Terms, you must stop using the Platform and close your account before the effective date of the changes.
    13.5. AV will maintain a version history of these Terms, accessible at [URL].
    14. TERMINATION
    14.1. You may terminate your account at any time by contacting AV support or through your account settings.
    14.2. AV may suspend or terminate your account at any time, with or without notice, for conduct that AV believes: (a) Violates these Terms; (b) Is harmful to other Users, third parties, or AV; (c) Constitutes fraud or abuse.
    14.3. Upon termination: (a) Your right to access and use the Platform ceases immediately; (b) Any pending Orders will be handled as follows: — If you are an Artist with active Orders, escrowed funds for uncompleted Checkpoints will be refunded to the Client; — If you are a Client with active Orders, any Checkpoints already approved remain paid, and funds for unstarted Checkpoints are refunded; (c) AV may retain your data as required by applicable law or legitimate business purposes; (d) Sections that by their nature should survive termination (including Sections 6, 7, 10, 11, 12) shall survive.
    15. MISCELLANEOUS
    15.1. Entire Agreement — These Terms, together with the Privacy Policy and any Terms Presets agreed upon between Users, constitute the entire agreement between you and AV.
    15.2. Severability — If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.
    15.3. Waiver — AV's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
    15.4. Assignment — You may not assign or transfer your rights under these Terms without AV's prior written consent. AV may assign its rights and obligations without restriction.
    15.5. Force Majeure — AV shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, or failures of third-party services.
    15.6. Contact — For questions about these Terms, contact us at: Email: [CONTACT_EMAIL] Address: [REGISTERED_ADDRESS]
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      Contents
      Terms of ServiceLast updated: [DATE] Effective date: [DATE] These Terms of Service ("Terms", "Agreement") govern your access to and use of the Artistic Ventures platform ("AV", "Platform", "we", "us", "our"), operated by [YOUR LEGAL ENTITY NAME], a company registered under the laws of the Republic of Estonia, registration number [NUMBER], with its registered address at [ADDRESS]. By creating an account, accessing, or using the Platform, you ("User", "you", "your") acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree, you must not use the Platform.
      1. DEFINITIONS
      1.1. "Artist" (also "Seller") — a registered User who offers creative services, publishes artwork in their Portfolio, creates Shop Items, and fulfills Orders on the Platform.
      1.2. "Client" (also "Buyer", "Commissioner") — a registered User who browses, commissions, and pays for creative services from Artists.
      1.3. "Order" — a commission agreement between an Artist and a Client, initiated through the Platform's messaging system, governed by Artist-defined parameters (price, deadline, checkpoints, terms).
      1.4. "Checkpoint" (also "Milestone", "Step") — a discrete stage of an Order at which the Artist delivers work for the Client's review. Each Checkpoint has an associated price, deadline, and set of permitted actions.
      1.5. "Shop Item" (also "Listing", "Preset") — a predefined service offering created by an Artist, specifying pricing structure, number of Checkpoints, deadlines, revision policies, and optional contractual terms.
      1.6. "Portfolio" — a collection of artwork uploaded by an Artist to their profile for public or restricted display.
      1.7. "Post" — user-generated content (artwork, text, tags) published on the Platform's feed.
      1.8. "Reputation Score" — a numerical value assigned to each User, reflecting their reliability and conduct on the Platform, adjusted based on Order outcomes.
      1.9. "Escrow" — the mechanism by which the Platform holds Client payment funds on behalf of the transaction until the conditions for release are met.
      1.10. "Platform Commission" — the fee retained by AV from each completed transaction, currently set at five percent (5%) of the total Order price.
      1.11. "Terms Presets" — optional contractual agreements (e.g., Commercial License, NDA, Exclusive Usage Rights, Attribution Waiver, Portfolio Retention Rights) that an Artist may attach to a Shop Item, which become binding upon Order initiation and payment.
      2. NATURE OF THE PLATFORM; ROLE OF AV
      2.1. Artistic Ventures is an online marketplace and intermediary platform that provides the technical infrastructure enabling Artists to offer creative services and Clients to commission artwork.
      2.2. AV is NOT a party to any transaction between Artists and Clients. AV does not own, create, sell, resell, provide, control, manage, offer, deliver, or supply any artwork or creative services listed on the Platform.
      2.3. AV acts solely as a technology provider and payment facilitator. When a Client makes a payment for an Order, AV holds the funds in Escrow and releases them to the Artist upon fulfillment of the applicable conditions (Checkpoint approval, Order completion), minus the Platform Commission.
      2.4. AV does not guarantee the quality, safety, legality, or accuracy of any artwork, listing, or communication made on the Platform.
      2.5. No agency, partnership, joint venture, or employment relationship is created between AV and any User (Artist or Client) by virtue of these Terms or use of the Platform.
      3. ACCOUNT REGISTRATION AND ELIGIBILITY
      3.1. To use the Platform, you must create an account. By registering, you represent and warrant that: (a) You are at least 18 years of age, or the age of legal majority in your jurisdiction, whichever is greater; (b) You have the legal capacity to enter into a binding agreement; (c) All information you provide is accurate, current, and complete; (d) You will maintain the accuracy of such information.
      3.2. You are responsible for maintaining the confidentiality of your account credentials. You are fully responsible for all activities that occur under your account.
      3.3. AV reserves the right to suspend or terminate any account at its sole discretion, including but not limited to cases of fraud, abuse, violation of these Terms, or prolonged inactivity.
      3.4. By creating an account, you consent to receive communications from AV related to your account, transactions, and Platform updates via email and in-app notifications.
      4. ORDERS AND THE CHECKPOINT SYSTEM
      4.1. Order Initiation (a) A Client may initiate an Order by selecting an Artist's Shop Item and sending a commission request through the Platform's messaging system. (b) The Artist may accept, decline, or propose modified conditions (including price adjustments) before the Order is confirmed. (c) An Order is considered confirmed and binding once both parties agree on the conditions and the Client submits payment.
      4.2. Checkpoint Workflow (a) Each Order consists of one or more Checkpoints, as defined by the Artist in the Shop Item. (b) Each Checkpoint has a designated price, deadline, and scope of work. (c) Upon starting a Checkpoint, the Artist works on the designated deliverable and submits it to the Client for review through the Platform's private messaging system. (d) All communications, file transfers, and deliverables exchanged within an Order are visible only to the Artist and Client involved in that Order.
      4.3. Client Actions on Submitted Checkpoint Upon receiving a submitted Checkpoint, the Client may: (a) APPROVE the Checkpoint — the work is accepted, payment for that Checkpoint is released to the Artist (minus Platform Commission), and the Order progresses to the next Checkpoint or to completion if it was the final Checkpoint; (b) REQUEST REVISION — the Client asks the Artist to adjust or correct specific aspects of the deliverable, subject to the revision policy defined in the Shop Item; (c) REQUEST ADD-ON — the Client requests additional work to be incorporated into the current Checkpoint, subject to the Artist's approval and additional pricing; (d) REJECT the Checkpoint — this action terminates the Order. The Artist receives payment for the submitted Checkpoint (as the work was delivered), and no further Checkpoints are processed. Remaining escrowed funds for future Checkpoints are refunded to the Client; (e) REQUEST MANUAL CHECK — the Client may request a manual review by Platform support in cases of dispute.
      4.4. Deadlines (a) Each Checkpoint has a deadline set by the Artist at the time of creating the Shop Item. The deadline begins counting from the moment the Checkpoint is started. (b) If the Artist fails to submit the Checkpoint deliverable before the deadline expires, the Client has the right to request a FULL REFUND of all escrowed funds for that Order, regardless of how much work the Artist has completed up to that point. (c) A deadline breach by the Artist may result in a negative adjustment to the Artist's Reputation Score (see Section 8). (d) Rush orders (expedited deadlines) may be available at additional cost, as configured by the Artist.
      4.5. Order Completion (a) An Order is considered successfully completed when all Checkpoints have been approved by the Client. (b) Upon successful completion, both the Artist and the Client receive a positive Reputation Score adjustment. (c) After completion, the Client may optionally leave a voluntary tip (gratuity) for the Artist as an expression of satisfaction. Tips are entirely at the Client's discretion and are non-refundable.
      4.6. Order Abortion (a) Either party may request to abort an Order under certain circumstances. (b) If the Client aborts or rejects a Checkpoint mid-Order without the Artist being in breach of deadline or agreed-upon conditions, the Client's Reputation Score may be negatively affected (see Section 8). (c) Funds for completed and approved Checkpoints are non-refundable. Funds for unstarted Checkpoints are returned to the Client.
      5. PAYMENTS, ESCROW, AND FEES
      5.1. Payment Processing (a) All payments on the Platform are processed through third-party payment service providers (currently Stripe). By using the Platform, you agree to be bound by the applicable payment processor's terms of service. (b) AV does not store or have direct access to your payment card details.
      5.2. Escrow Mechanism (a) When a Client pays for an Order, the funds are held in Escrow by the Platform. Escrowed funds are NOT revenue of AV (except for the Platform Commission portion). (b) Escrowed funds are designated for the Artist and are released upon Checkpoint approval or Order completion, minus the Platform Commission. (c) AV holds escrowed funds as a payment facilitator and not as a bank, trust, or fiduciary.
      5.3. Platform Commission (a) AV retains a commission of five percent (5%) of the total price of each successfully completed Checkpoint or Order. (b) The commission is deducted automatically from the payment before disbursement to the Artist. (c) AV reserves the right to change the commission rate with at least thirty (30) days' prior written notice to Users.
      5.4. Tips / Gratuities (a) Clients may voluntarily send tips to Artists after successful Order completion. (b) Tips are processed through the same payment infrastructure and are subject to the same Platform Commission. (c) Tips are non-refundable.
      5.5. Currency and Conversion (a) All prices on the Platform are displayed in the currency configured by the Artist. (b) Currency conversion fees, if any, are borne by the paying party and are determined by the payment processor.
      5.6. Invoicing (a) AV issues invoices to Artists for the Platform Commission (service fee for use of the Platform's technology and payment infrastructure). (b) Artists are responsible for issuing their own invoices to Clients if required by their local laws.
      6. TAX RESPONSIBILITIES
      6.1. Artist's Tax Obligations (a) Each Artist is solely and exclusively responsible for determining, collecting, reporting, and remitting any and all taxes applicable to their sales and income arising from the use of the Platform, including but not limited to: — Value Added Tax (VAT) / Goods and Services Tax (GST); — Income tax; — Sales tax; — Any other taxes, levies, or duties imposed by any taxing authority in their jurisdiction. (b) The Artist acknowledges that AV does not withhold taxes on the Artist's behalf and that AV has no obligation to do so. (c) The Artist agrees to indemnify and hold AV harmless from any claims, penalties, or liabilities arising from the Artist's failure to comply with applicable tax laws.
      6.2. Client's Tax Obligations (a) The Client is solely responsible for any import duties, customs fees, tariffs, or local taxes that may apply when receiving physical goods shipped from another jurisdiction. (b) AV bears no responsibility for informing Clients of such potential charges.
      6.3. Platform's Tax Position (a) AV reports and pays taxes solely on its own revenue, which consists exclusively of Platform Commission fees and any other service fees charged to Users. (b) Escrowed funds held on behalf of Artists are not classified as revenue of AV.
      7. INTELLECTUAL PROPERTY
      7.1. Ownership of Artwork (a) All artwork created by an Artist remains the intellectual property of the Artist unless explicitly transferred or licensed through a Terms Preset (e.g., Commercial License, Exclusive Usage Rights) attached to the Order. (b) The scope, duration, and conditions of any license or rights transfer are governed solely by the applicable Terms Preset agreed upon between the Artist and Client. (c) AV does not claim any ownership rights over any artwork uploaded, created, or exchanged on the Platform.
      7.2. License to AV (a) By uploading content to the Platform (including but not limited to Portfolio images, Posts, and Shop Item previews), the User grants AV a non-exclusive, worldwide, royalty-free, sublicensable license to use, display, reproduce, and distribute such content solely for the purposes of operating, promoting, and improving the Platform. (b) This license does not transfer ownership and terminates upon deletion of the content from the Platform, except where such content has been shared with or acquired by other Users through the Platform's intended functionality.
      7.3. Portfolio and Public Content (a) Artists upload artwork to their Portfolio and publish Posts at their own risk and discretion. (b) By making content publicly accessible on the Platform, the Artist acknowledges that such content may be viewed by any visitor to the Platform and that AV cannot prevent third parties from taking screenshots, screen recordings, or otherwise capturing publicly displayed content. (c) AV is NOT responsible for any unauthorized use, reproduction, or distribution of publicly displayed artwork by third parties. (d) AV does not monitor, control, or assume liability for the actions of third-party users or visitors regarding content displayed on the Platform.
      7.4. Order Deliverables (a) All deliverables, files, and communications exchanged within an Order are private and visible only to the Artist and Client involved. (b) Neither party shall share, publish, or distribute Order deliverables without the other party's consent, unless such sharing is permitted under the applicable Terms Preset. (c) AV does not access, review, or use Order deliverables except when necessary for dispute resolution or in response to a valid legal request.
      7.5. DMCA and Copyright Infringement (a) AV respects the intellectual property rights of others and expects Users to do the same. (b) If you believe that content on the Platform infringes your copyright, you may submit a takedown notice to [COPYRIGHT_EMAIL]. (c) AV will process valid takedown requests in accordance with the Digital Millennium Copyright Act (DMCA) and applicable EU copyright directives. (d) Repeat infringers may have their accounts suspended or permanently terminated.
      7.6. User-Generated Content Responsibility (a) Users are solely responsible for the content they upload, publish, or transmit through the Platform. (b) Users represent and warrant that they own or have the necessary rights, licenses, and permissions to all content they make available on the Platform. (c) AV reserves the right to remove any content that violates these Terms, applicable laws, or the rights of third parties, without prior notice.
      8. REPUTATION SYSTEM
      8.1. Overview (a) The Platform employs a Reputation Score system to incentivize reliable conduct and provide transparency to all Users. (b) Reputation Scores are publicly visible on User profiles and serve as an indicator of trustworthiness. Reputation Scores are NOT reviews — they are calculated algorithmically based on Order outcomes.
      8.2. Positive Reputation Adjustments (a) Both the Artist and the Client receive a positive Reputation adjustment upon successful completion of an Order (all Checkpoints approved, Order marked as completed).
      8.3. Negative Reputation Adjustments — Artist (a) An Artist's Reputation Score is negatively affected when: — The Artist fails to meet a Checkpoint deadline, resulting in a Client-initiated refund; — The Order is aborted due to the Artist's inaction or breach of agreed conditions.
      8.4. Negative Reputation Adjustments — Client (a) A Client's Reputation Score is negatively affected when: — The Client rejects a Checkpoint or aborts an Order mid-way through execution without the Artist being in breach of deadline or agreed conditions; — The Client engages in a pattern of initiating and canceling Orders.
      8.5. Reputation Manipulation (a) Any attempt to artificially inflate, deflate, or manipulate Reputation Scores (including through fake orders, collusion, or multiple accounts) is a violation of these Terms and may result in account suspension or termination.
      8.6. Disputes Regarding Reputation (a) Users may contest a Reputation adjustment by contacting Platform support at [SUPPORT_EMAIL]. (b) AV reserves the right to adjust, reset, or override Reputation Scores at its sole discretion if it determines that scores have been affected by fraudulent or erroneous activity.
      9. PROHIBITED CONDUCT
      9.1. You agree NOT to: (a) Use the Platform for any unlawful purpose or in violation of any applicable local, national, or international law; (b) Upload, transmit, or distribute content that is illegal, obscene (as defined by applicable law), defamatory, threatening, harassing, or that promotes violence or discrimination; (c) Infringe upon the intellectual property rights of any third party; (d) Impersonate any person or entity or misrepresent your affiliation with any person or entity; (e) Attempt to gain unauthorized access to other Users' accounts, the Platform's systems, or any connected networks; (f) Use bots, scrapers, or automated tools to access, collect, or extract data from the Platform without AV's prior written consent; (g) Circumvent the Platform's payment system by arranging direct payments outside the Platform for services initiated on the Platform; (h) Submit fraudulent Orders, refund requests, or dispute claims; (i) Create multiple accounts to evade bans, manipulate Reputation, or exploit Platform features; (j) Upload content generated entirely by artificial intelligence without disclosure, if the Platform's content policies require such disclosure.
      9.2. AV reserves the right to investigate and take appropriate action against any User who violates this Section, including removal of content, suspension or termination of accounts, and reporting to law enforcement authorities.
      10. LIMITATION OF LIABILITY
      10.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AV SHALL NOT BE LIABLE FOR: (a) Any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Platform; (b) Any loss of profits, data, goodwill, or business opportunity; (c) Any damages arising from transactions between Users, including but not limited to disputes over artwork quality, scope, deadlines, or payments; (d) Any unauthorized access to or alteration of your content or data; (e) Any actions of third parties, including but not limited to the unauthorized copying, screenshotting, recording, downloading, or redistribution of any content displayed on the Platform; (f) Any technical failures, interruptions, or downtime of the Platform or third-party services (including payment processors).
      10.2. AV's total aggregate liability to you for all claims arising from or related to these Terms or the Platform shall not exceed the greater of: (a) The total fees paid by you to AV (Platform Commission) in the twelve (12) months preceding the claim; or (b) One hundred euros (€100).
      10.3. AV provides the Platform "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
      11. DISPUTE RESOLUTION
      11.1. Disputes Between Users (a) AV encourages Artists and Clients to resolve disputes directly through the Platform's messaging system. (b) If direct resolution fails, either party may request a Manual Check (manual review by AV support) through the Order interface. (c) AV may, at its sole discretion, review Order details, communications, and deliverables to issue a non-binding recommendation or, in cases of clear Terms violation, take corrective action (e.g., issue a refund, adjust Reputation Scores). (d) AV's role in dispute resolution is limited to facilitation. AV is not an arbitrator, mediator, or court, and its determinations are based on internal policies and are final.
      11.2. Disputes with AV (a) Any disputes arising from these Terms or the Platform that cannot be resolved informally shall be subject to the jurisdiction of the courts of the Republic of Estonia. (b) Before filing a formal claim, you agree to attempt to resolve the dispute by contacting AV at [LEGAL_EMAIL] and allowing thirty (30) days for resolution.
      11.3. Governing Law (a) These Terms shall be governed by and construed in accordance with the laws of the Republic of Estonia, without regard to its conflict of law provisions. (b) For Users located in the European Union, nothing in these Terms affects your rights under mandatory consumer protection laws of your country of residence.
      12. INDEMNIFICATION
      12.1. You agree to indemnify, defend, and hold harmless AV, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from: (a) Your use of the Platform; (b) Your violation of these Terms; (c) Your violation of any rights of a third party, including intellectual property rights; (d) Any content you upload, publish, or transmit through the Platform; (e) Your tax obligations or failure to comply with applicable tax laws; (f) Any transaction between you and another User.
      13. MODIFICATIONS TO THESE TERMS
      13.1. AV reserves the right to modify these Terms at any time.
      13.2. Material changes will be communicated to Users via email and/or a prominent notice on the Platform at least thirty (30) days before taking effect.
      13.3. Your continued use of the Platform after the effective date of any modification constitutes your acceptance of the modified Terms.
      13.4. If you do not agree with the modified Terms, you must stop using the Platform and close your account before the effective date of the changes.
      13.5. AV will maintain a version history of these Terms, accessible at [URL].
      14. TERMINATION
      14.1. You may terminate your account at any time by contacting AV support or through your account settings.
      14.2. AV may suspend or terminate your account at any time, with or without notice, for conduct that AV believes: (a) Violates these Terms; (b) Is harmful to other Users, third parties, or AV; (c) Constitutes fraud or abuse.
      14.3. Upon termination: (a) Your right to access and use the Platform ceases immediately; (b) Any pending Orders will be handled as follows: — If you are an Artist with active Orders, escrowed funds for uncompleted Checkpoints will be refunded to the Client; — If you are a Client with active Orders, any Checkpoints already approved remain paid, and funds for unstarted Checkpoints are refunded; (c) AV may retain your data as required by applicable law or legitimate business purposes; (d) Sections that by their nature should survive termination (including Sections 6, 7, 10, 11, 12) shall survive.
      15. MISCELLANEOUS
      15.1. Entire Agreement — These Terms, together with the Privacy Policy and any Terms Presets agreed upon between Users, constitute the entire agreement between you and AV.
      15.2. Severability — If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.
      15.3. Waiver — AV's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
      15.4. Assignment — You may not assign or transfer your rights under these Terms without AV's prior written consent. AV may assign its rights and obligations without restriction.
      15.5. Force Majeure — AV shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, or failures of third-party services.
      15.6. Contact — For questions about these Terms, contact us at: Email: [CONTACT_EMAIL] Address: [REGISTERED_ADDRESS]